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How to Cancel Your Subscription (and What Happens to Your Data)

This article walks you through the process of cancelling your Paige membership and explains exactly what happens to your account and information afterward.

Table of Contents

Before You Cancel
How to Cancel Your Subscription
What Happens After You Cancel
Want to Permanently Delete Your Data?
Common Questions

Before You Cancel

Your progress is always saved. Cancelling your subscription does not delete your account or any of the work you've done in Paige like your will, documents, contacts, memories, and everything else will still be there if you ever decide to come back. You can pick up right where you left off.

If you're on the fence, it may be worth knowing that a Paige membership can be viewed as a long-term investment in the people you care about most where everything you've added is ready and waiting for them whenever they need it.

How to Cancel Your Subscription

  1. Log in to your Paige account at app.go-paige.com.

  2. Click your initials avatar in the top-right corner of any page to open your account menu.

  3. Select My Account.

  4. Scroll down to the Membership & Wills section.

  5. Click Manage payment methods or cancel.

  6. Follow the prompts to complete your cancellation.

Once your cancellation is processed, you won't be billed again. Your account will remain active through the end of your current billing period, and your data will stay safely stored in your profile.

What Happens After You Cancel

Cancelling your subscription pauses your access to Paige's features, but it does not erase your account. Here's what to keep in mind:

  • Your profile, will, documents, passwords, contacts, memories, and messages are all preserved exactly as you left them.
  • You can return at any time and reactivate your subscription to pick up right where you left off. No need to start over.
  • You will not be charged again unless you choose to restart your membership.

Think of it like putting your account on pause. Everything you've built is still there, safe and organized, whenever you're ready to come back to it.

Want to Permanently Delete Your Data?

If you'd like to go a step further and have all of your information completely and permanently removed from Paige, you're welcome to request that — just know it can't be undone.

To request a full account and data deletion, reach out to our team directly:

help@go-paige.com

Include your name and the email address associated with your account, and our team will take care of the rest.

This action is permanent. Once your data is deleted at your request, it cannot be recovered. This includes your will, uploaded documents, saved passwords, contacts, memories, and any scheduled messages. A best practice is to download any documents or information you'd like to keep before submitting your deletion request.

Common Questions

"Can I reactivate my subscription after cancelling?"

Yes. Your account and all of your data are preserved when you cancel, so reactivating is simple. Just log back in, navigate to My Account, and select a membership plan to get started again. You won't lose any progress you've made.

"What if I want to delete just some of my data, not everything?"

You can do this manually in your Paige account. At this time, only full data deletion requests are handled by our support team. Reach out to help@go-paige.com and let us know what you'd like removed. We're happy to help figure out the right path forward for you.